At Ronnex (“we,” “our,” or “us”), we are committed to delivering high-quality digital marketing services for Healthcare Providers, Real Estate Agencies, and Local Service Businesses. Your satisfaction is important to us. This Refunds and Returns Policy outlines the conditions, process, and timeframes for refunds and cancellations of our services. Please read this policy carefully.
1. Services Eligible for Refunds
Due to the nature of digital marketing services, refunds may only be issued under the following circumstances:
- Failure to deliver the agreed-upon services as outlined in the signed service agreement.
- Significant delays or disruptions caused by Ronnex without prior notice.
- Proven errors in service delivery that cannot be resolved.
Refunds are not applicable for:
- Completed and delivered services.
- Dissatisfaction due to subjective preferences after service completion.
- Failure to provide necessary information or resources from the client’s side.
2. Refund Process
To initiate a refund, please follow these steps:
- Contact Us:
- Email us at contact@ronnexus.com with the subject line “Refund Request.”
- Include your full name, service details, purchase date, and a detailed explanation of your refund request.
- Review and Response:
- Our team will review your request and respond within 7 business days.
- We may request additional information or clarification to process your request.
- Resolution:
- If approved, the refund will be processed within 14 business days to the original payment method.
- You will receive a confirmation email once the refund is issued.
3. Cancellation Policy
You may cancel services under the following conditions:
- Before Service Commencement:
- Full refund if the cancellation request is received at least 3 business days before the start of the service.
- After Service Commencement:
- Pro-rated refunds may be issued for services not yet rendered, depending on the stage of completion and resources allocated.
- Cancellation requests made after service milestones are completed will not be eligible for refunds.
To cancel your service, email contact@ronnexus.com with the subject line “Cancellation Request” and include your service details.
4. Fees and Costs
- No cancellation fees apply for requests made before service commencement.
- For mid-service cancellations, administrative fees may apply to cover costs incurred.
- Refunds do not include third-party costs, such as advertising budgets, incurred on your behalf.
5. Specific Requirements
To qualify for a refund or cancellation, you must:
- Provide accurate and complete information when initiating a request.
- Have adhered to the agreed terms in the signed service agreement.
- Ensure all payments are up to date; overdue payments may disqualify refund eligibility.
6. Customer Support
If you have questions or concerns about this policy, or need assistance with refunds or cancellations, please contact us:
Email: contact@ronnexus.com
Address: Vizag, India
Our customer support team is available to assist you Monday to Friday, 9:00 AM to 6:00 PM (IST).
7. Changes to This Policy
Ronnex reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our Website, and the updated effective date will be noted at the top of the policy.
Thank you for choosing Ronnex for your digital marketing needs. We value your business and are committed to ensuring a positive customer experience.